News, interviews, podcasts and research.
News
Find out what is happening at Access Social Care and how we are making the news by empowering people and challenging the system.
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Artificial Intelligence (AI) tools are changing the way we work at Access Social Care, whether that’s improving the quality of our written communications, speed up our tasks or helping us give people the right advice to help them understand their social care rights.
However, we remain responsible for the quality and accuracy of the content we produce. The use of any AI tool should therefore be seen as a supportive mechanism to create value and enable productivity, with the recognition that outputs from generative AI are susceptible to bias, mistakes and misinformation.
The Autumn Budget has landed, and once again it fails to deliver for adult social care. While the NHS received headline commitments, social care has largely been left behind. This omission matters.
Following an intensive three-day hearing covering all three government departments’ appeals, the cases have been adjourned. The First Tier Information Rights Tribunal has requested additional evidence from two government departments. The hearings will be relisted for further evidence which may happen from the New Year onwards. We remain keen to progress these cases to achieve greater transparency on the vital decision making processes that determine social care funding.
Bringing the social care community together to shape the future of data—refining our tools, grounding them in real experiences, and building trust across the sector.
Huge thanks and congratulations to Shu Shin Luh, Lizan Ghafoor, Silvia Nicolaou Garcia and Olivia Halse for their brilliant Need to Know: Community Care Law for Immigration Practitioners article in the latest edition of the Legal Action Group publication.
This year has been one of significant milestones and accelerated impact. As we celebrated our fifth birthday in December 2024, we transitioned from a passionate start-up to a maturing organisation, focused on building the infrastructure needed to sustain meaningful change at scale.
There are 2 sessions to choose from and both will be online events.
The sessions are intended for individuals who draw on social care services, or who support a friend or family member who does. It is not suitable for professionals working in the sector.
There is no cost to join. Choose between a FREE ticket a £10 general admission ticket or choose to make a donation.
We have been campaigning for government transparency in social care funding for 4 years now, which means there have been many stages to the journey! We now have a date for the latest hearing which will take place on the 17th, 18th and 19th November 2025.
We have summarised the legal steps that we have taken and how Government departments and the ICO have responded in this one page document. In addition we have compiled a timeline which documents every stage of the Freedom of Information requests to date. Please click on the links to download them.
In recent months, there has been a deeply troubling surge in hate crimes and hateful rhetoric, both online and in our communities. At Access Social Care (ASC), we've felt the impact of this firsthand. Our staff members have shared that they don't always feel safe in their own neighbourhoods, and we've even had instances where racist language was used by a client on a call and in the comments on our social media channels.
In his article, James Kirkup argues that the UK's traditional practice of maintaining secrecy around the budget process is a fundamental mistake.
Last week we enjoyed meeting people who draw on social care, who are supported by Croydon Mencap.
We also welcomed James Mackie from the Casey Commission who was given the opportunity to meet people who are supported through social care and have direct experience of the current system.
This new, free, lunchtime webinar will look at the processes and strategies for challenging decisions by the LAA, including the process, review stage, independent adjudicator stage; the time limits involved and the relevant regulations.
We’ll think about how the LAA responds and how to counter their position; how to prepare for the Independent Adjudicator and also possibly considering sending a Pre-action Protocol letters where appropriate.
In her latest article for the MJ our CEO, Kari Gerstheimer highlights ASC's radical approach to data.
As a constituent, your views and interests are a priority to your Member of Parliament. Writing to your MP is an important way to ensure that they are aware of your concerns and take action on Government Transparency on social care funding.
Southend Council is refunding £2.3 million after overcharging 586 people care due to a software error dating back to 2018. At Access Social Care, we welcome the refunds but urge councils to audit their systems and ensure people have access to independent advice to protect their benefits and rights.
The inaugural "Joining the Dots" event was made possible with support from the Joseph Rowntree Foundation and provided an opportunity for data experts and interested groups to come together to explore the evolving landscape of social care data. The session was kicked off by Amit Kohli, Access Social care’s Head of Data Insight.
We want to work with people who draw on social care and their families to trial a new service. Our legal team will conduct thorough reviews and provide expert advice on how to protect your rights, along with helping you identify and address gaps in care, to ensure you or your family member receive the best possible support. We are offering 5 free audits as part of the trial.
Podcasts
Welcome to State of our Nation, a podcast by Access Social Care.
Want to learn more about social care? Listen as we invite experts, leaders and change-makers to discuss highs and lows in the adult social care system and shine a light on a sector that impacts us all. Episodes are hosted by our CEO and Founder, Kari.
Catriona Filmer talks to BBC Radio Gloucestershire about…
Listen here…
This Human Rights Day, we’re part of 180+ organisations across the UK are standing together to call out recent rhetoric from government and demand better from the Prime Minister. We want leadership that strengthens rights, not weakens them – because dignity, fairness, and accountability matter.